Fast, Transparent Fulfillment

At Chicora Hub, we prioritize accuracy, transparency, and efficiency in our order fulfillment. Every step of the packing and shipping process is designed to give you confidence in your purchase, ensuring that your items arrive on time and in excellent condition. Our goal is to provide a seamless experience from the moment you place an order to the moment your package reaches your door.

Processing Time

All orders are carefully prepared and dispatched within 1–3 business days after payment has cleared. Our team inspects each item for quality, ensuring that every garment meets our standards before it leaves the warehouse. During high-volume periods, processing times may be slightly longer, but we always aim to keep you informed about the status of your order.

Delivery Timeframes

We offer reliable domestic and international shipping. Estimated delivery times are as follows:

• Domestic (China): typically 2–6 business days after dispatch.
• International: typically 7–18 business days, depending on destination, customs procedures, and carrier availability.

Please note that delivery times are estimates and may vary due to factors outside our control, including weather, customs inspections, and local postal services.

Shipping Methods & Tracking

At checkout, multiple carrier options are available, including standard and expedited services. Each shipment is carefully packaged to protect garments, including delicate fabrics such as chiffon, lace, and linen. Once your parcel is dispatched, a tracking number is automatically emailed to you, allowing you to monitor your order's progress from our warehouse to your doorstep.

Shipping Costs & Promotions

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. For customers seeking to maximize value, we periodically run free-shipping promotions on qualifying orders. We encourage you to subscribe to our mailing list or check our website for updates on shipping offers and seasonal promotions.

Customs & Duties

For international orders, local customs authorities may assess import duties, taxes, or other fees. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking your country’s import regulations prior to ordering to anticipate any additional costs that may apply.

Delivery Exceptions

Certain items may require a signature upon delivery, and for these, we do not ship to PO Boxes. If a package is lost, damaged, or delayed due to carrier error, please contact our support team with your order number and tracking information. We will work with the shipping carrier to investigate the issue and provide a suitable resolution, whether that is a replacement, refund, or alternative arrangement.

Returns During Transit Issues

If your order is returned to us due to incorrect shipping information or refusal of delivery, we will notify you promptly. Customers are responsible for additional shipping charges if reshipment is requested. We recommend double-checking your address and contact details before finalizing your order to avoid delays.

Packaging & Sustainability

We take pride in sustainable practices where possible. Our packaging materials are carefully selected to protect your garments while minimizing environmental impact. Boxes, tissue paper, and protective wraps are chosen for durability and recyclability, reflecting our commitment to responsible retail practices.

Customer Support & Inquiries

Our customer support team is ready to assist you with any questions regarding shipping, order status, or product care. Please reach out to us using the following contact details:

• Email: [email protected]

We strive to respond to all inquiries within one business day. If your inquiry concerns an existing order, please include your order number to facilitate faster assistance.

Tips for a Smooth Shipping Experience

• Ensure your shipping address is accurate and complete, including postal codes and apartment or suite numbers if applicable.
• Track your parcel using the tracking number provided in your confirmation email.
• Review our shipping promotions and policies for potential cost savings.
• Contact us promptly if any issue arises; we prioritize resolving problems efficiently and transparently.

Commitment to Reliability

At Chicora Hub, we understand the importance of timely delivery, especially when purchasing apparel for upcoming events, holidays, or personal use. Every step in our shipping process is designed to combine efficiency, transparency, and care for your garments. From carefully packing your summer dresses and casual linen outfits to coordinating with trusted carriers, we aim to ensure a seamless delivery experience.

Thank you for choosing Chicora Hub. We value your trust and your style, and we are committed to making your shopping experience as smooth and satisfying as possible.