Frequently Asked Questions
Welcome to the Chicora Hub FAQ page. We have compiled answers to common questions about our products, orders, shipping, returns, and more. Our goal is to make your shopping experience as smooth and transparent as possible. If you do not find the answer to your question here, please contact our support team for personalized assistance.
1. What types of products do you sell?
We specialize in contemporary womenswear, including casual and boho dresses, summer and holiday outfits, Y2K-inspired and Lolita-style garments, and versatile pieces suitable for daily wear. Each item is selected or designed with quality, comfort, and style in mind, ensuring that our collections combine modern aesthetics with practical wearability.
2. How do I place an order?
Placing an order is simple: browse our catalog, select the desired size and color, and add items to your cart. Once your selections are complete, proceed to checkout, fill in your shipping and payment information, and confirm your order. You will receive an order confirmation email with the details of your purchase.
3. What payment methods are accepted?
We accept a variety of secure payment options, including PayPal, Visa, MasterCard, Maestro, and American Express. All transactions are encrypted for your security, and your payment details are never stored on our servers.
4. How long will it take to process my order?
Orders are prepared and dispatched within 1–3 business days after payment is confirmed. During peak seasons, processing times may be slightly longer. You will receive a shipping notification with tracking information as soon as your order is dispatched.
5. How long does delivery take?
Domestic deliveries (within China) typically arrive within 2–6 business days after dispatch. International deliveries vary depending on destination and customs procedures, usually between 7–18 business days. Please note that delivery times are estimates and may be affected by factors outside our control.
6. How can I track my order?
After your order is shipped, you will receive an email containing a tracking number. You can use this number to monitor the progress of your shipment via the carrier’s tracking system. For assistance with tracking, our support team is always available to help.
7. What is your return and refund policy?
We accept returns within 30 days of delivery for unused items in their original condition with tags attached. Certain items, such as intimate apparel or “Final Sale” products, are non-returnable unless defective or incorrect. Refunds are processed within 5–10 business days after receiving the returned item. For exchanges, please request a return and place a new order. Damaged or incorrect items should be reported within 7 days of receipt.
8. What should I do if I receive a damaged or incorrect item?
If an item arrives damaged or incorrect, please contact us immediately at [email protected] with your order number and details of the issue. We will arrange a replacement, repair, or full refund at no additional cost to you.
9. How do I care for my garments?
Each item comes with specific care instructions to preserve fabric quality and fit. For delicate fabrics such as chiffon, lace, or muslin, we recommend gentle hand washing or using a delicate cycle with cold water, avoiding bleach and direct sunlight when drying. Following care instructions ensures your garments maintain their appearance and longevity.
10. Can I change or cancel my order?
Orders can only be modified or canceled before they are processed and dispatched. Once an order has been shipped, it cannot be changed, and the standard return process must be used for exchanges or refunds. Please contact us promptly if you need assistance with order changes.
11. Are there any shipping promotions?
We occasionally offer free shipping promotions on qualifying orders. Information about promotions is provided on our website and through our mailing list. Rates for regular shipments are calculated at checkout based on order weight and destination.
12. Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties or taxes imposed by their local authorities. Delivery times and fees vary depending on location. We recommend checking your country’s import regulations to anticipate any additional charges.
13. How can I contact Chicora Hub for support?
For any inquiries regarding products, orders, or shipping, our customer support team is available via:
- Email: [email protected]
We aim to respond to all inquiries within one business day. Including your order number in your email helps us provide faster assistance.
14. Additional Tips for a Smooth Shopping Experience
- Double-check your shipping information before placing an order.
- Follow tracking updates to stay informed about delivery progress.
- Keep garments in their original condition for any potential returns or exchanges.
- Reach out to our support team promptly for any concerns or questions.
We are committed to providing a professional, transparent, and enjoyable shopping experience at Chicora Hub. Your satisfaction and confidence in our products are our top priorities. Thank you for choosing us for your contemporary womenswear needs.
Company Address: No. 2, Changtang Group, Niujiaolun Village, Yingfengqiao Town, Ziyang District, Yiyang, Hunan, China
Contact Email: [email protected]